Thank you for registering for a masterclass hosted by The Bass Dept. To ensure a smooth, professional environment for both our guest instructors and clinicians, please review our policy carefully before completing your payment:

Once payment is successfully received, all fees are strictly non-refundable and non-transferable to other general retail products.

If a participant fails to attend the session for personal reasons, the tuition fee will be forfeited in full.

Once the masterclass date, time, and performance slot are confirmed, no changes, rescheduling, or time-slot swaps can be made under any circumstances. Please check your schedule carefully before booking.

Proof Required: If you are unable to attend due to illness, you must submit a valid Medical Certificate (sick leave paper) issued by a registered medical practitioner prior to the start of the masterclass.

Arrangements: Upon receiving a valid medical certificate, we will do our best to arrange alternative accommodations (e.g., allocating a different time slot if available, or shifting you to an auditor seat). Without a valid medical document, no refund, alternative arrangement, or credit will be provided.

Definition & Proof: Emergency leave is strictly limited to unpredictable crises, such as an immediate family member being admitted to the hospital or a sudden traffic/personal accident. Valid official proof (e.g., hospital admission forms, accident reports) must be submitted for verification.

The Bass Dept. reserves the ultimate right to define and approve emergency criteria before any further arrangements can be discussed.

Tardiness: The masterclass will start strictly on time. If a participant is late, their performance slot will not be extended, and the masterclass will conclude at the scheduled end time.

Seat Transfer (Substitution): If you cannot make it and do not qualify for medical/emergency leave, you may transfer your masterclass slot to another eligible player. You must notify us with the replacement player's details at least 24 hours before the event.

Cancellation by Host/Instructor: In the rare event that the masterclass is cancelled by us due to instructor illness, severe weather (e.g., Typhoon Signal No. 8 or Black Rainstorm), or unforeseen circumstances, a full refund or a rescheduled date will be promptly provided.